SHIPPING AND RETURNS

Thank you for visiting and shopping at www.gateautomationwarehouse.com.au. Following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy

Shipment processing time

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

Shipment method

Australia Post and Couriers

Estimated delivery time

3-5 business days

Shipment cost

As per Australia Post and Couriers Freight Rates

Delivery delays can occasionally occur.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Damages

www.gateautomationwarehouse.com.au is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

Return & Refund Policy

If you are not entirely satisfied with your purchase, we’re here to help.

Returns

You have ​30 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.

Your item needs to have the receipt or proof of purchase.

There is a 15% of total invoice restocking fee on all returns

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us

If you have any questions on how to return your item to us, contact us.

WARRANTY

The manufacturer warrants that all goods for a period of 12 months from date of purchase will be free from defects in material and workmanship when properly installed under normal use for which they were intended or as otherwise stated in the manufacturer’s warranty included with the product. Carefully read all manufacturer’s instructions and warranties before installing any product. Failure to comply with the manufacturer’s instructions may negate the manufacturer’s warranty.

Gate Automation Warehouse within its right and discretion, will repair or replace the faulty goods provided as long as the following is proven:

  • The goods were installed and operated with a certified installer; ideally a certified electrician
  • Goods subject to a possible warranty claim must be returned at the purchaser’s expense to the company’s head office address.

All warranty is void on each item when:

  • The goods have been operated outside its intended guidelines
  • Incorrect fitting of additional components working with our product i.e. components or items outside of the specified operator’s guidelines.
  • Incorrect maintenance procedures as per product specifications
  • The goods have been repaired, altered or modified without the company’s written approval
  • The goods are operated with any accessory equipment or parts not approved in writing by the company

Gate Automation Warehouse under no circumstance will accept repair charges for unauthorised work carried out without prior written approval from the company.

The foregoing warranty is in lieu of all other warranties written or oral, statutory, express or implied, including any warranty of merchantability or fitness for a particular purpose. The manufacturer and retailer hereby expressly disclaim any liability for product defect claims that are due to product misuse, improper surface preparation, improper product application or improper product or colour selection.